Job Listing: Visitor & Business Services Manager

Name of Organization – The City of Manassas Parks, Culture & Recreation

9027 Center Street

Manassas, VA 20110

Closes – Until Filled

Title – Visitor & Business Services Manager 

Compensation – $83,033 - $114,171 annually, depending on qualifications

Type –  Full Time; FLSA Status: Exempt

Apply – For further details and consideration of this position, applications should be submitted online on our website: https://www.manassasva.gov/jobs. 

Summary – The City of Manassas Parks, Culture & Recreation division of the Community Development Department is seeking a dynamic Visitor & Business Services Manager to oversee visitor engagement, facility rentals, and retail operations at the Manassas Museum and park facilities. This role is ideal for a strategic leader with a passion for customer service, community engagement, and revenue growth. 

Responsibilities –

• Supervise visitor services staff, including scheduling, coaching/training, and monitoring performance.
• Manage daily operations of the information and registration desk while ensuring exceptional customer service.
• Oversee all aspects of the Manassas Museum store, including product selection, merchandising, and sales strategies.
• Coordinate private rentals for park facilities, handling reservations, payments, and compliance.
• Maintain the City’s Special Events Calendar and recreation management system to prevent scheduling conflicts.
• Lead marketing efforts for parks, the museum, pool, and historic sites to enhance visibility and revenue.
• Ensure efficient point-of-sale operations and financial reporting, including inventory management and e-commerce.
• Develop and analyze reports on admissions, rentals, sales, and visitor statistics for City leadership. 

Qualifications –

• A Bachelor’s degree in Business Administration, Retail, Marketing, Tourism or other relevant field; supplemented by a minimum of five (5) years’ experience in progressively responsible positions in visitor services, marketing or sales in a parks, culture, museum or tourism related position or equivalent is required.
• Knowledge of point-of-sales systems, record-keeping practices and procedures highly desirable.
• Excellent business math skills and writing skills are required.
• Must have a valid Virginia driver’s license. 

About – http://www.manassascity.org/